We want you to love your Everlumi products! If you are not fully satisfied with your purchase, we accept returns within 30 days of delivery.

To be eligible for a return:
- Your item must be unused and in the same condition as received.
- It must also be in the original packaging.

Non-returnable items:
- Gift cards
- Items marked “final sale”

Refunds (if applicable):
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Late or missing refunds:
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

Exchanges:
We replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@everlumi.ca

Return Shipping:
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.

📜 Everlumi – Terms of Service

Last Updated: Aug 24, 2025

Welcome to Everlumi. By accessing or purchasing from our website (www.everlumi.ca), you agree to comply with the following Terms of Service. Please read them carefully before using our site.

1. General Conditions

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  By using this site, you confirm that you are at least the age of majority in your province/state of residence.
  
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  You may not use our products for any illegal or unauthorized purpose.
  
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  We reserve the right to refuse service to anyone for any reason at any time.
  

2. Products & Services

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  We make every effort to display our products as accurately as possible. However, colors, images, and descriptions may vary slightly from the actual product.
  
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  All products are subject to availability. We may discontinue items at any time without notice.
  
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  Prices for products are subject to change without notice.
  

3. Shipping & Delivery

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  Orders are processed and shipped by our third-party suppliers. Delivery times vary depending on location and product.
  
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  We are not responsible for delays caused by customs, shipping carriers, or circumstances beyond our control.
  
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  Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delayed or lost shipments.
  

4. Returns & Refunds

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  Please review our Refund Policy for details regarding returns, refunds, and exchanges.
  
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  We reserve the right to deny refunds or exchanges if products are returned damaged, used, or outside the allowed time frame.
  

5. Billing & Account Information

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  You agree to provide current, complete, and accurate purchase and account information.
  
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  We reserve the right to cancel any order if fraud or unauthorized transactions are suspected.
  

6. Third-Party Services

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  Our store uses third-party providers (such as payment gateways and suppliers). These providers have their own policies, and we are not responsible for their practices.
  
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  By using our store, you consent to the sharing of necessary information with third-party providers to complete your order.
  

7. Intellectual Property

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  All content on this site (logos, graphics, product descriptions, etc.) is the property of Everlumi and may not be copied, distributed, or used without permission.
  

8. Limitation of Liability

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  Everlumi is not liable for any damages, losses, or claims arising from the use of our products or services.
  
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  Our liability is limited to the maximum extent permitted by law and shall not exceed the amount you paid for the product.
  

9. Governing Law

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  These Terms of Service shall be governed by and construed under the laws of Ontario, Canada.
  

10. Changes to Terms

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  We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for updates.
  

📌 Contact Us

If you have any questions about these Terms, contact us at:

📧 business@everlumi.ca